Podgorica – Elizabeth Rogue, associate professor on Philosophic faculty in Niksic, night before the last night has experienced inconvenience on Podgorica airport. Beside the fact that that her luggage from Frankfurt didn’t arrive in Podgorica, Rogue, as she says, was shocked with the unprofessional behavior of Montenegrin company.
– When we came to the airport, we have waited for a long time, and then they told is that our luggage did not arrive and that we can go, and that we should call them to see when it will arrive. I was shocked by that – said Rogue to “Vijesti”
According to her words, that, however, were not the only unpleasant surprise, because another one, much bigger came after, and that was that she has to come by herself for the luggage when they find it.
– That is really outrageous. Everywhere in the world when your luggage doesn’t come on time, the air company delivers it on the given address, because it is their mistake. They didn’t offer us basic stuff such as toothbrush, laundry, or money so that we can provide ourselves with that. No one said, “We are sorry”. One young men, after I told him that airline companies in the world do not function in this way said: “ It’s not my fault, I am just working here”. He is right the company is to blame! The airplane was almost full, in my estimate about 20% of the passengers did not get their luggage. Everyone was angry. Few people are accustomed to that kind of treatment – said Mrs. Rogue a professor in Oslo.
She called the treatment of passengers by the Montenegrin airline company, with which until now she had positive experiences “horrible”.
– Montenegro is striving to become a developed tourist country. Then it really seems endlessly strange this kind of behavior of “Montenegro airlines” – concluded Rogue.
Director of marketing service of “Montenegro airlines” M.A. Aleksandra Gardasevic – Slavuljica said for “Vijesti” that Easter travels have began, which is a cause of the increase of number of passengers from America.
– On a day before yesterday’s flight of “Montenegro airlines” from Frankfurt there were 70 passengers from USA, as it happened earlier, we are faced with a problem that those passengers have huge amounts of luggage. Because of that it happens that in the trunk of a “Fokker” the entire luggage of passengers cannot fit – explained Gardasevic – Slavuljica.
According to her words, the day before yesterday that situation was repeated and that Mrs. Rogue because of that was left without her suitcases.
– “Montenegro airlines” is really sorry because of these inconveniences and we are using the opportunity to as all passengers from America to reduce the size of their luggage. With this problem other airline companies are also faced. In “Montenegro airlines” because of the up coming season, we are preparing a set of preventive measures, which refer to the luggage – concluded Aleksandra Gardasevic – Slavuljica.
T.D. – J.M.